MyChart FAQ

MyChart is a new digital way for you to communicate with your doctor and with Memorial Hospital. You can access MyChart as an App on your smart phone or mobile device. You can also access all the features of MyChart on the MyChart webpage at mychart.mhhcc.org. See below for features, benefits and frequently asked questions.

What can I do with MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

• Schedule and request medical appointments.
• Check in for appointments online.
• View your health summary from the MyChart electronic health record.
• View test results.
• Request prescription renewals.
• Conduct video visits or E-Visits with your provider.
• Access trusted health information resources.
• Pay bills and request financial assistance.
• Communicate electronically and securely with your medical care team.
• And more!

Is there a fee to use MyChart?

No. MyChart is a free service offered to our patients.

Can I use MyChart for medical emergencies?

No. MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Who do I contact if I have further questions?

You may e-mail us at MyChartSupport@mhhcc.org or you can call our MyChart Patient Support Line at 812-996-5536. The MyChart Patient Support line can assist you with password resets, login issues, questions about MyChart, and site navigation.

When can I see my test results in MyChart?

Most of your test results are shared to your MyChart account as soon as we receive the final result, which may mean your provider has not seen them yet. Your provider may reserve the right to review certain results with you via a phone call before they are shared to your MyChart account.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Can I view a family member's health record in MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

Can I ask questions regarding a family member from my MyChart account?

No, you cannot ask through your own account, but you can message on behalf of a family member if you have proxy access to their MyChart account. MyChart offers direct access to your personal health record, and if you communicate about another individual's information, that communication would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. That is why you should message through proxy access.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must establish their own MyChart account.

I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 812-996-5536 to request a new, secure password. You may also click the "Forgot Password" link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

If you don't have an activation code, you can request one on the sign-up page. You can also contact us at Mychartsupport@mhhcc.org. After we verify your information, you will receive a new code.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 10 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Chrome, Firefox, Safari, or Microsoft Edge). You can also use MyChart on your mobile phone by using the browser on your smart phone or the MyChart mobile app.

My activation code does not work, what should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@mhhcc.org or call our MyChart Patient Support Line at 812-996-5536.

Is MyChart the only way to communicate with my doctor or access my patient record?

No! All your favorite ways of communicating with Memorial Hospital will remain. MyChart is a new complimentary resource added for your convenience to engage with your doctor and Memorial Hospital and Health Care Center.