Memorial Hospital and Health Care Center announced today that it has achieved the Healthgrades 2018 Outstanding Patient Experience Award™. Memorial Hospital has received this designation for 10 years in a row. The 2018 distinction recognizes Memorial Hospital among the top 15 percent of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.
Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses. Nationally, almost 3,000 hospitals met those requirements with 439 hospitals outperforming their peers—based on their patients’ responses—to achieve this distinction. Memorial Hospital’s performance places it among the top five percent in the nation.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”
View Healthgrades hospital quality methodologies.
Access the recently released Patient Sentiment Report from Healthgrades and MGMA, which analyzed nearly 7 million online patient reviews and reveals what patients say about their physicians.
About Memorial Hospital and Health Care Center
Memorial Hospital and Health Care Center is a regional health center under the sponsorship of the Sisters of the Little Company of Mary. Memorial Hospital serves eight counties in Southern Indiana with approximately 100 active staff physicians and over 1,700 employees. The hospital annually provides care
for approximately 260,000 outpatients, 29,000 emergency patients, and 6,500 inpatients and offers a full range of acute medical services in a 137-bed facility.